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This week Pluto published Working the Phones: Control and Resistance in Call Centres, by Jamie Woodcock. The latest in our Wildcat series, the book goes undercover to reveal the daily experiences of workers in one of the country’s most prolific (and least-loved) industries.

In this short video, Jamie expands the motivations and methodology behind Working the Phones.

Jamie Woodcock completed his PhD at Goldsmiths, University of London. He is currently a fellow at LSE. His research interests include: digital labour, technology, management, critical theory, and the sociology of work.

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Working the Phones is available to buy from Pluto Press, here.